E-Government In Malaysia: Its Implementation So Far And Citizen's Adoption Strategies

The Electronic Government initiative in Malaysia was launched to lead the country into the Information Age. It has improved both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.
Current applications of e-Governement in Malaysia such as
i. E-filling
ii. MYEG
iii. KWSP i-Akaun
iv. E-perolehan

E-filling
E-filling is a method of filling of all income documents of tax payer in Malaysia that uses an electronic format rather than a traditional paper format. To use these services, taxpayers need to make a tax registration. Malaysia’s Inland Revenue Board (IRB) will send the PIN for online tax registration through mail to the taxpayer.

MY E.G.
MY E.G. services Bhd (MYEG) was incorporated in Malaysia as private limited company on 2000 as Marvel Sdn Bhd. On 2005, the company changed its status to a public company as My E.G. Services Berhad. MYEG focuses on delivering improvement in the Government Internal operation and in the delivery of services to the consumer. Those services provided my MYEG are:
- Driving License Renewal
- Auto Insurance Renewal
- Road tax Renewal
- LDL Application

KWSP I-Akaun
Akaun is a member’s or an employer’s personal account to be used on the Internet, specifically on myEPF portal. By having this account, user are able to access EPF services that are being offered online. Through i-Akaun, members can use the internet as another channel to gain access to number of EFP’s services online. Members need to register and activities their online account to be able to use i-Akaun services. There services provided by i-Akaun include:
- Check statement of account
- Check withdrawal status and history;
- Update addresses and other contact details; and
- Calculate the amount eligible for withdrawal for various withdrawal schemes.

ePerolehan
ePerolehan is an online procurement system that allows local entrepreneurs to register as suppliers for government offices or renew their registration, besides that it also allows the government offices and agencies to procure product and services through a fast, web-based electronic application. ePerolehan was establish in 1999 as part of the MSC initiatives, and developed by Commerce Dot Com, a company partly owned by the government.

However, there are some problems faced in e-government implementation:
• Technological barrier - Lack of technical infrastructure.
• Online behaviour - Malaysians remain sceptical on being distrust on electronic transaction especially on online banking buying from an Internet store.
• Lack of public awareness - Public are not aware of the services offered.

Ways to encourage more citizens to use the e-government applications:
• Provide consultation services on how to use those services.
• Simplify procedures needed to access to the e-government services.
• Increase awareness through TV and radio advertisements, and organising workshops at shopping malls.



Reference:
http://www.myeg.com.my/history.htm
http://www.kwsp.gov.my/index.php?ch=p2iakn&pg=en_p2iakn_about&ac=1558
http://www.kwsp.gov.my/index.php?ch=p2members&pg=en_p2members_iakaun&ac=52
http://www.google.com.my/url?q=http://skorcareer.com.my/blog/what-is-eperolehan/2008/04/10/&ei=bmFVSqDTHIuEswO-u7H0AQ&sa=X&oi=spellmeleon_result&resnum=1&ct=result&usg=AFQjCNEVRG7gLksAaRo6uJIlmu5pCEQuyA
http://www.google.com.my/url?q=http://www.uniteperolehan.gov.my/soalanLazim_bi.php&ei=bmFVSqDTHIuEswO-u7H0AQ&sa=X&oi=spellmeleon_result&resnum=2&ct=result&usg=AFQjCNGlyEylld0yyu0jsVt13RgOtJvDxA